Privacy Policy

Introduction

Welcome to Tuqco Natural Stone. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share your information when you visit our website, interact with our services, or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. We aim to be transparent about our practices and ensure that your data is handled securely and responsibly.

Information We Collect

We may collect personal data such as your name, email address, phone number, and shipping address when you register an account, request a sample, or place an order. Additionally, we collect technical data such as your IP address, browser type, and interaction metrics automatically when you browse our site.

If you contact our customer support team, we may also retain a record of that correspondence to help resolve your inquiry and improve our future service quality.

How We Use Your Information

The information we collect is primarily used to fulfill your orders, process payments, and provide you with the services you requested. We also use your data to manage your account and communicate important updates regarding your purchases or our platform.

With your consent, we may occasionally send you promotional emails about new natural stone collections, special offers, or other information we think you may find interesting. You can opt out of these communications at any time.

Cookies

Our website uses cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us understand how you use our site and allow us to improve your browsing experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website effectively.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties include payment processors, shipping partners, and analytics providers.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not sell your personal data to outside parties.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Our website uses encryption technology, and access to your personal data is restricted to employees and partners who have a business need to know.

While we strive to use commercially acceptable means to protect your personal data, remember that no method of transmission over the internet or method of electronic storage is 100% secure.

User Rights

Depending on your location, you may have rights under data protection laws regarding your personal data. This includes the right to request access to, correction of, or deletion of your personal data. You may also have the right to object to or restrict the processing of your data.

If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to all legitimate requests within the timeframe stipulated by applicable law.

Changes to This Policy

We may update our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

We encourage you to review this privacy policy periodically for any changes. Your continued use of the website after the posting of any modifications will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

Contact

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please do not hesitate to reach out to us.

You can contact our support team by sending an email to [email protected] or by writing to our registered office address listed on our Contact page.